Shipping & Returns
Hey, shipping is on us within the USA. Nice, right? We ship via USPS Priority, and you’ll receive an email and tracking number when your package goes out. We will ship your stuff within 3 business days of ordering, usually sooner. Once shipped, USPS Priority takes around 2-3 days.
We ship internationally for a flat rate of $25. Each additional item will add another $5 to your shipping total. Your package should arrive within 7-14 days.
Returns & Exchanges
We want to make sure you’re happy with your Winsome purchase. Please read about our return and exchange policies for our three different collections:
Modern Collection Returns
For all items in our Modern Collection, we will issue a full refund within 14 days of purchase on full price items. All garments must be unworn, unwashed, and have tags attached. Shipped items must be returned in their original packaging. For items shipped back to us, we will process your refund within 14 business days of receiving the item. If we feel that your garment is in less than ideal condition upon return, we reserve the right to decline a refund.
You are responsible for the cost of shipping the return back to us. We recommend adding delivery confirmation to your return shipment - we cannot be held responsible for lost or stolen packages. Please email us at firstname.lastname@example.org to confirm the return, or with any questions or concerns.
Modern Collection Exchanges
If your garment doesn’t fit, we will happily exchange it for the same item of a different size (if available). Please email us right away at email@example.com so that we can confirm the exchange/return. Keep in mind that our garments are made in smaller quantities, so we might not have the same garment in another size.
Vintage items are final sale unless otherwise noted in the product description.
Winsome Zero Collection
All sales on Winsome ZERO rugs are final. We cannot accept returns. You can order a swatch for $20 here to see the product in your own home before you buy. Ordering a swatch does not reserve a rug, as they are sold on a limited quantity, first-come first-serve basis. If you buy a swatch and decide to purchase a full rug, a $20 credit will be included in your purchase.